Refund policy

At Forcare, we value our customers’ satisfaction and the quality of our products.
We are committed to providing a safe and reliable shopping experience.

Due to the nature of skincare and beauty products, please note that:

Returns or exchanges are only accepted in the case of a manufacturing defect or damage.

If you receive a damaged or defective product, please follow the steps below:
 1. Contact us within 48 hours of receiving your order via WhatsApp at +972592779712
or through our social media pages.
 2. Provide the following information:
• Clear photos or videos showing the defect
• Order number or proof of purchase
 3. Once your case is reviewed and confirmed by our team, one of the following will be arranged:
• A replacement product of the same type, or
• An alternative solution depending on the situation

Essential Conditions for Return Approval:
• The product must be unused and in its original condition.
• Returns will not be accepted if the product has been opened or used.
• Returns are not accepted due to incompatibility with skin type or change of mind after purchase.

Processing Time:
Replacement products will be shipped within 3–5 business days after the case is approved.

Additional Notes:
• Forcare reserves the right to decline any return request that does not meet the conditions above after inspection by our quality team.
• We strive to ensure customer satisfaction and handle all cases professionally and efficiently.
• You may also reach us via email or through the contact form on our website.

Thank you for your understanding and trust in Forcare.